In a shocking revelation, NTV News Anchor Andrew Kyamagero has recently shared a distressing experience with ICEA Lion Insurance’s Motor Comprehensive policy, unraveling a series of incidents from November 19, 2023, to the present day. The unfolding events shed light on a cascade of disappointments, questionable practices, and a significant lapse in service quality.
The Initial Incident
On the fateful day of November 19, 2023, Andrew was involved in an accident and promptly filed a claim with Icealion Insurance. Providing all necessary paperwork, including a police report and license, Andrew followed the due process. The ensuing assessment by the insurance company’s assessor justified the claim, indicating the necessity for a new engine and minor repairs.
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Unveiling Unpleasant Truths
By December 9, 2023, when Andrew’s car was returned, a shocking revelation came to light. Contrary to the Damage Valuation (DV) report, which explicitly stated the requirement for an engine replacement, it was discovered that the old engine had been fixed and meticulously washed to give the appearance of a brand-new engine. This disconcerting discovery led Andrew to express his deep-seated disbelief in the integrity of the insurance system in the country.
Downgrade in Replacement Vehicle
Adding to Andrew’s woes, Icealion, through their service provider Easy Ride, provided a replacement vehicle – a DMC Wish. This replacement turned out to be a downgrade, lacking crucial safety features such as a handbrake, proper braking, airbags, and air conditioning. Despite an acknowledgment of the mistake in an email, the proposed solution was shockingly inadequate – to continue using the problematic replacement.
Prolonged Struggles and Unfulfilled Promises
From December 14, 2023, onward, Andrew faced a myriad of challenges. Phone calls to Icealion went unanswered, promises remained unfulfilled, and the garage demanded proof of payment. Andrew’s Christmas travels were canceled, and the insurance company showed no urgency in expediting the necessary fixes. Attempts to seek answers from Icealion agents Godfrey and Opio proved futile, leaving Andrew feeling abandoned and frustrated.
Lack of Accountability and Pertinent Questions
As the new year unfolded, communication with Icealion agents became impossible, and the garage insisted on payment proof. A conversation with Derrick from Icealion suggested that the issue was beyond the scope of the insurance policy, advising Andrew to deal directly with the garage. Andrew raises several pertinent questions, questioning the policy, the engine installation process, the downgrade in replacement, and the prolonged turnaround time that left him stranded.
A Plea and a Warning
In a passionate plea, Andrew Kyamagero warns others about the potential pitfalls of trusting Icealion Insurance. He questions the necessity of paying for a car carrier when it’s already part of the policy, the lack of involvement in the purported engine replacement, the downgrade in the replacement car for safety reasons, and the excruciatingly slow turnaround time that left him stranded.
His Call to Action
In conclusion, Andrew Kyamagero urges everyone who comes across his story to share it widely, aiming to save others from the potential nightmare he experienced with Icealion Insurance. He emphasizes that Icealion failed him as a client and delivers a stark warning – the promises made during onboarding are far from the reality of Icealion’s service.
BE WARNED! Share this report to safeguard others from the potential pitfalls of ICEA Lion Insurance. #ICEAFail #InsuranceHorrorStory 🚨🔥
